ILLiad - The New Interlibrary Loan System

On September 4, 2001, the Library launched a new Interlibrary Loan (ILL) system called ILLiad. It is an electronic system that makes ILL service easier and more efficient for patrons and staff. With ILLiad you enter your name, address, and other personal information into the system only once, at the time of your first request. All information regarding your requests is entered via the web forms from the ILLiad main menu. Misinterpretation of hand-written requests is eliminated, allowing us to handle your requests more rapidly and accurately.

Another wonderful feature is that you can get information regarding the status of your requests through the Web at any time. Other ILLiad features include:

• Loan renewal requests
• Edit and resubmit canceled requests
• Requestors can attach notes and see staff annotations about their requests
• Faculty can also identify their student assistants and other support staff authorized to pick up requested materials.

The ILL Department will continue to provide photocopies through Electronic Delivery whenever possible. If you have any problems receiving or printing your articles please contact us immediately.

There is an FAQ section at http://www.library.uams.edu/illiad/faq.html covering general questions about the system. ILLiad is available from any computer via the Library's Web Page http://www.library.uams.edu Select the Forms option from the navigation bar at the top of your browser window. Then press the ILLiad button to access the ILLiad Log-in screen.

The ILL staff is available to assist you with any problems or questions regarding the new system. We have a computer designated for ILLiad in our office and will be happy to assist you with registration or inputting your requests. Interlibrary Loan/Document Delivery staff is available Monday - Friday from 7:30 AM - 5:00 PM. Also, you may reach us by phone at 501-686-6742 or via email at LibraryInterLibraryLoan@uams.edu.

Dena Plaisted
Chair, Document Access Services