NOTE: If you plan on synchronizing two different Palm handhelds to the same PC, make sure to only install a single copy of Palm Desktop to one location on your hard drive. Do not install multiple copies to different locations.

Multiple Palm handhelds can synchronize to this single version on Palm Desktop. The different handhelds use different user names to distinguish themselves.

To view the different users in Palm Desktop:

On the PC: Open Palm Desktop and locate the drop down menu in the upper right corner of the screen titled "User." Click the down arrow and select "edit users" from the list. You can now view, add, edit and remove users from Palm Desktop.

On the Mac: Launch the Palm Desktop and select HotSync from the menu bar. Locate the "user" field in the top right corner of the Palm Desktop tool bar. Click the down arrow next to the current user name and select "Edit Users." You can now view, add, edit and remove users from Palm Desktop.

• Windows Vista Information for Palm Smartphones and Handhelds.

Keep the following points in mind when performing a local HotSync operation:

• The first time you perform a HotSync operation with a new handheld or after a hard reset, you need to assign a username to the handheld. HotSync Manager prompts you to enter a name or select an existing name. Select an existing name only if it corresponds to the handheld. Do not use the same username for more than one handheld.
• To stop a HotSync operation that is in progress, click the Cancel button in the HotSync Progress dialog box on your computer or handheld. If the HotSync Progress dialog box is not displayed, tap Cancel on your handheld. Cancellation is not immediate; give the HotSync operation time to stop.
• After completing the first HotSync operation with the local cradle/cable connection, you can set up and perform HotSync operations using other connection methods(for example, IR or modem).

To perform a local HotSync operation, connect your handheld to the cradle/cable and select the connection method if it is not already selected. Press the HotSync button on the cradle/cable. If your cable does not have a HotSync button, turn on your handheld, open the HotSync application, and tap the HotSync icon. If this is the first HotSync operation and you assigned a password to your handheld, HotSync Manager prompts you to enter the password on your computer. Enter the password and click OK. Wait for a message on your handheld indicating that the operation is complete, and then remove your handheld from the cradle/cable.

• Hotsync Troubleshooting